2019 Customer First Award for Excellence Certified by J.D. Power
Glenn E. Thomas Dodge Chrysler Jeep has been recognized by J.D. Power and FCA US for being one of the top dealerships in the country for customer service in 2019.
“Glenn E. Thomas Dodge Chrysler Jeep joins a list of dealers who have dedicated themselves to going above and beyond to provide our customers with superior service,” Al Gardner, Head of Network Development, said. “We continue to support our network of dealers as they look for new and different ways to ensure each customer has a stellar experience when purchasing or leasing one of our vehicles.”
In order to receive this award, our Dodge Chrysler Jeep RAM dealership had to achieve the highest level of customer experience recognition across the program’s five core categories, which included:
- Customer Treatment Certification – Dealership has achieved the highest levels of customer-oriented sales and service targets
- Employee Engagement Certification – An annual employee survey is completed to promote the voice of employees and a customer-driven culture
- Process Certification – Dealership successfully demonstrates processes that support excellence in customer handling
- Training Certification – Employees attained the highest level of required FCA-certified training
- Facility Certification – Dealership provides a clean, comfortable environment for customers
“Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are exceeding those expectations,” Reid Bigland, Head of FCA U.S. Sales said.